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Neuling
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[ENGLISH] Internet is too slow between 6pm-11pm

Every evening between 6pm-11pm my internet connection is much too slow. It's around 3 Mbit/s when I check from speedtest.net.
In the morning between 7am-9am in the morning it is however OK.
But I work during the day so I need it in the evening for the most.
In the meantime I have called the hotline many times. But it's hard to find someone who speaks English there.
I also sent many messages through the contact form.
And last night it was 1 Mbit/s! It's not possible to use it like this.
It's been a month since I first told Vodafone about this problem and it seems as if no one is trying to fix it.
Can I get a status update on this?


Akzeptierte Lösungen
Highlighted
Moderator

Re: [ENGLISH] Internet is too slow between 6pm-11pm

Hi

 

The first extension was carried out on 30 November.

 

Regards

Wallace

Alles Easy How To Hilfe !

Lösung in ursprünglichem Beitrag anzeigen


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Moderator

Re: [ENGLISH] Internet is too slow between 6pm-11pm

Hi paticik,

 

Please send me your customer data (name, address, customer number) in a private message, then I look at the line. Let me know when you've sent the data.

 

Regards

Wallace

Alles Easy How To Hilfe !
Neuling

Re: [ENGLISH] Internet is too slow between 6pm-11pm

Hello Wallace,

 

I've just sent it.

Moderator

Re: [ENGLISH] Internet is too slow between 6pm-11pm

Hi

 

Unfortunately, our network is very busy in the evening hours and will therefore be expanded. In a first step, the network has now been expanded to 24 downstreams. How much bandwidth do you reach now in the evening?

 

Regards

Wallace

Alles Easy How To Hilfe !
Neuling

Re: [ENGLISH] Internet is too slow between 6pm-11pm

OK it seems to work at a reasonable speed now in the evening. Thank you. When was this expansion applied?

Highlighted
Moderator

Re: [ENGLISH] Internet is too slow between 6pm-11pm

Hi

 

The first extension was carried out on 30 November.

 

Regards

Wallace

Alles Easy How To Hilfe !