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Grünschnabel

cancel security package and refund my bills

Hi,

 

I have Kabel deucthland 400 home internet pack.

 

I have given request prior to first invoice itself for the cancellation of security package.

 

But it is billed all the time.  I have raised this in community and resolved saying it is cancelled. Even i received cancellation confirmation letter to home.

 

But now, again i have been billed with security package.

 

Please correct and refund all my prior bills related to security package and not to trouble again.

 

Thanks

Raghu R

 

Betreff: cancel security package and refund my bills

And what was the date on the cancellation confirmation ? 

Grünschnabel

Betreff: cancel security package and refund my bills

Hello Team,

 

I do not remember the exact date.

 

Once I done it through the online portal contact email option, at the end of June 2017.

 

Redone the request via this community right after the next day of the previous invoice.  I received the confirm in the forum thread that it is cancelled. and received the letter in a week later.

 

refer my previous thread:

https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Issue-regarding-billing-unwanted-se...

 

Thank you

Raghu R

Moderator

Re: cancel security package and refund my bills

Hi Raghu,

 

the cancellation arrived us on 18.08.2017. So we made it to the next possible date. You get an confirmation that the package ends on 21.09.2017. The bill are correct i think.

 

Regards

Thomas

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